To help you gain a thorough understanding of your users, products, services, systems or environments, Bright HF provides a user-centred research service. This type of work is tailored to your needs, timescales and budget. Research is often undertaken at the beginning of a project development during feasibility or concept phases, although it can be conducted at any phase according to your requirements.

There is no one ideal method for identifying human related issues and Bright HF will work with you to select the ones most appropriate for your requirements. Some of the methods we specialise in include:

  • Literature reviews
  • Observational analysis
  • Persona development
  • Ethnographic techniques
  • Card sorts
  • Task analysis
  • Questionnaires and surveys
  • Focus groups
  • Interviews
  • User testing
  • Expert reviews and audits.

Bright HF has research experience across a range of public and private sector projects. This allows us to provide you with extensive insight and opportunities for cross-pollination into your business from other industry sectors.

Whatever type of research we undertake for you, we will identify and prioritise the human related issues and propose actionable solutions and recommendations.

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